Satisfaction Survey Uniform Rental Needs Analysis Rate your Current Vendor on a Scale of 1-10 Name Phone(Required)Email(Required) Overall Quality Rating of Rental GarmentsHow would you rate the overall condition of your rental garments? Do they convey the proper image for your company? Are they comfortable for employees to wear? Cleanliness and performance is high quality? On Boarding New EmployeesNew employees are provided proper uniforms in a timely manner? The time for new uniforms to arrive is done quickly and efficiently. Repairs and ReplacementsAre uniforms easily and timely repaired or replaced when needed? The process to get repairs or replacements of uniforms is easy and works efficiently to resolve these problems. Day to Day Route ServiceMy customer representative is extremely reliable and is dedicated to ensuring deliveries are accurate, on time, and ready to wear. I have a consistent team to support to my day-to-day quality of service. Rental Partner Service Support TeamI am in contact frequently with the manager assigned to my program. Adding and deleting wearers is simple and easy. My manager assigned to me is easily available. Billing/Invoice and other concerns or other issues are quickly addressed. Billing and InvoicingAre your invoices easy to understand? Can you accurately determine to true cost of your program? Are unit prices and cost easily determined? Are you notified when a price increases happens? Employee Satisfaction of UniformsEmployees rate the uniforms as comfortable and clean. Uniforms fit properly and are suited to the work performed.Brand and ImageUniforms provided are consistent with our culture and convey the right message in accordance with our brand. Response to Problems or IssuesMy provider consistently returns phone calls, emails, and notifications of problems or issues promptly and consistently. Satisfaction IndexI am extremely satisfied with my current rental provider and consider the provider as reliable and see no need to improve our rental options. Agreement Cautions: Ability to increase prices and auto-renew dates. Total Score Overall Satisfaction 100- 85 Extremely Satisfied 60 to 75 Improvements Needed Should Consider Other Providers 50 or Below Satisfactory /Should Evaluate Other Providers Scroll to top